Frequently Asked Questions

1. How far in advance should I book my transfer?

We recommend booking as soon as you know your travel details — ideally at least 48 hours in advance to guarantee availability.

2. What payment methods do you accept?

We accept cash to the driver, bank transfer, or card payment by prior arrangement.

3. How much luggage can I bring?

Each passenger may bring one checked suitcase and one small carry-on. Please inform us of oversized or extra luggage when booking.

4. Can I request a child seat?

Yes, child seats and boosters are available free of charge — just let us know at the time of booking.

5. What if my flight is delayed?

We monitor your arrival time and wait up to 60 minutes after landing. After that, additional charges may apply depending on circumstances.

6. Do you operate 24/7?

Yes — transfers are available day and night, subject to availability.

7. Do you offer transfers to destinations other than Sofia and Bansko?

Yes, we can provide transfers to other locations on request — contact us for a quote.